Privacy policy

Privacy Policy

Last updated: 20 September 2026

This Privacy Policy explains how AL KUNUZ LTD (“Al Kunuz”, “we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit alkunuz.co.uk, place an order, create an account, contact us or otherwise use our services.

For the purposes of applicable UK data protection law, AL KUNUZ LTD is the data controller responsible for your personal information.

1. Information We Collect

Depending on how you interact with Al Kunuz, we may collect the following personal information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and purchase information
  • Account information
  • Payment confirmation and transaction information
  • Communications you send to us
  • Information relating to returns, refunds or customer service enquiries
  • Device, browser, IP address and website usage information
  • Cookie and similar technology information
  • Marketing preferences

Payment card information is generally processed securely by our payment providers rather than stored directly by Al Kunuz.

2. How We Collect Your Information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to communications, contact us or otherwise provide information to us;
  • automatically when you use our website, including through cookies and similar technologies; and
  • from service providers that help us operate our online store, process payments, deliver orders, provide analytics, prevent fraud or provide other services.

Our online store is powered by Shopify, which processes certain information in connection with providing the ecommerce platform and related services.

3. How We Use Your Personal Information

We may use your personal information to:

Process and fulfil orders

This includes processing payments, arranging delivery, providing order updates, handling returns and refunds and communicating with you about your purchase.

Our lawful basis is generally that the processing is necessary to perform our contract with you.

Provide customer service

We use your information to respond to enquiries, resolve problems and provide support.

Depending on the circumstances, our lawful basis may be performance of our contract with you or our legitimate interests in providing effective customer service.

Operate and improve our website

We may use information to maintain our website, understand how customers use it, improve our products and services, troubleshoot problems and improve the customer experience.

Where appropriate, we rely on our legitimate interests in operating and improving our business. Where consent is legally required for cookies or similar technologies, we rely on your consent.

Prevent fraud and protect our business

We may process information to detect and prevent fraud, misuse, security incidents and other unlawful activity.

Our lawful basis may include our legitimate interests in protecting our customers and business and, where applicable, compliance with legal obligations.

Comply with legal obligations

We may retain or use information where necessary to comply with tax, accounting, consumer protection, regulatory or other legal requirements.

Our lawful basis is compliance with our legal obligations.

Marketing

Where permitted by law, we may use your contact details to send information about Al Kunuz products, offers or other relevant updates.

For electronic marketing to individuals, we will obtain consent where required or rely on an applicable existing-customer exemption where the legal requirements are satisfied.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Stopping marketing communications will not prevent us from sending necessary service communications relating to your orders or account.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, maintain security, understand website usage and, where applicable, support advertising and marketing.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where required, you can manage your cookie preferences through the consent controls available on our website.

Shopify also uses cookies in connection with the operation of our online store.

5. Who We Share Personal Information With

Google Customer Reviews. After you place an order, we may display an option to receive a review survey from Google. To provide this service, Google may receive information about your order, including your order confirmation email address, order number, delivery country and estimated delivery date. Google sends a survey only if you choose to opt in. Google or its service providers may use cookies or similar technologies in connection with this service. You can manage applicable cookie preferences through our website’s consent controls and your browser settings.

We may share personal information where necessary with organisations that help us operate our business, including:

  • Shopify and ecommerce technology providers
  • Payment processors
  • Delivery and courier companies
  • IT, hosting and cloud service providers
  • Analytics providers
  • Marketing and advertising service providers, where permitted
  • Fraud prevention and security providers
  • Professional advisers such as accountants or legal advisers
  • Government authorities, regulators or law-enforcement bodies where required by law

We only share information where there is an appropriate reason for doing so.

We may also disclose information in connection with a sale, restructuring or transfer of all or part of our business where legally permitted.

6. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards such as the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or other legally recognised safeguards where appropriate.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete or anonymise it where appropriate.

8. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and should contact us if you believe your account or personal information has been compromised.

9. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

  • Right of access – to request a copy of personal information we hold about you.
  • Right to rectification – to ask us to correct inaccurate or incomplete information.
  • Right to erasure – to ask us to delete your personal information in certain circumstances.
  • Right to restrict processing – to ask us to restrict how we use your information in certain circumstances.
  • Right to object – to object to certain processing, including direct marketing.
  • Right to data portability – to receive certain information in a portable format or have it transferred where applicable.
  • Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to a request.

To exercise your rights, contact us at info@alkunuz.co.uk.

10. Marketing Preferences

You may opt out of receiving marketing emails from us at any time by using the unsubscribe link contained in our marketing emails.

You may also contact us at info@alkunuz.co.uk to change your marketing preferences.

If you opt out of marketing, we may still contact you where necessary regarding an order, transaction, account, customer service matter or other non-marketing communication.

11. Children's Privacy

Our online store is not intended specifically for children, and we do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy notice of any third-party website you visit.

13. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a data protection complaint on the ICO website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy and take any other steps required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:

AL KUNUZ LTD
185 Kitchener Road
Leicester
LE5 4FR
United Kingdom

Email: info@alkunuz.co.uk
WhatsApp: +44 7920 826363

For the purposes of applicable UK data protection law, AL KUNUZ LTD is the data controller responsible for your personal information.