Terms of service

Terms & Conditions

Welcome to alKunuz.co.uk. By using our website and services, you agree to the following terms and conditions.

1. Disclaimer

  • Views expressed in books are those of the authors and do not reflect alKunuz.
  • Prices are subject to change without notice.
  • Some books may contain printing defects or missing pages. Contact us if this occurs — each case is reviewed individually.

2. Delivery Information

UK Orders:

  • Delivery within 7 working days.
  • Charges are based on order weight.

International Orders:

  • Shipping worldwide; contact us with your address and book list for a quote.
  • Customs, import taxes, or local charges may apply and are the customer’s responsibility.

Additional Info:

  • Delivery times may vary due to availability or postal delays.
  • Tracking details provided where available.

3. Out of Stock Orders

  • Standard shipping time: up to 12 weeks.
  • Urgent orders may be delivered in 15 days at an extra cost.
  • For specific titles, contact us — we’ll try to source them from our suppliers.

4. Returns Policy

  • Notify us within 7 days to return an item.
  • Items must be in original condition and packaging.
  • Return postage is customer’s responsibility, unless the item is faulty or sent in error.
  • Defective books (e.g., missing pages or damage) are reviewed individually; solutions include replacement, exchange, or refund.

5. Cancellation Policy

  • Orders not yet processed can be cancelled at no cost.
  • Processed or dispatched orders cannot be cancelled.
  • Contact us promptly with order details to request a cancellation.

6. Bulk, Wholesale & Institutional Orders

Wholesale:

  • Discounts available on multiple copies.
  • Contact us with quantity required for a personalized quote.

Trade & Institutions:

  • Special arrangements for schools, libraries, and universities.
  • Bulk pricing, custom sourcing, and flexible delivery.
  • Dedicated support to handle queries and orders efficiently.

Provide: institution name, address, titles & quantities, and any delivery requirements.

We will send a personalized quote and shipping estimate.

7. Privacy Policy (GDPR-Compliant)

Information Collected:

  • Name, address, email, phone, payment info, IP address, cookies

Use:

  • Process orders, provide support, communicate updates, comply with legal obligations

Sharing:

  • Only with trusted parties (payment providers, couriers)
  • Never sold or rented

Data Retention:

  • Kept only as long as necessary, then securely deleted

Customer Rights:

  • Access, correct, delete, or request portability of data
  • Object to or restrict certain processing

Cookies:

  • Improve experience; can be disabled in your browser (some features may not work)

Security:

  • Measures in place to protect data; card details not stored

Contact:

  • Email: info@alkunuz.co.uk
  • Whatsapp: +447920 826363